Site Help & Frequently Asked Questions
How can I contact the venuefinder.com / blue&green team?
Website Help Desk: If you need help using the website or if you have a technical enquiry, please call us on 020 7955 3897
General Enquiries: If you have a general enquiry about blue&green, please call us on 020 7955 3897
Advertising Enquiries: If you would like information about advertising in venuefinder.com / blue&green, please call us on 020 7955 3878
Post: The postal address for venuefinder.com / blue&green is:
venuefinder.com / blue&green, UBM Information Ltd, Ludgate House, 245 Blackfriars Rd, London, SE1 9UY
Do I have to subscribe to use venuefinder.com?
No, but anyone that uses venuefinder.com has to register first but it is FREE, quick and simple to do.
Simply click on the Log in option at the far right of the top green tool bar. Then click on Click here to register at the bottom of the box which will take you through to a registration page which you will need to complete. Once completed, you will be sent a confirmation email with your username and password. You will then be able to start searching on venuefinder.com
How do I search for a venue?
If you know exactly what you are looking for, use the quick venue search on the home page, you can search by name, town, county, capacity and venue style. For example, if you are looking for venues in London, enter "London" into the town search box and click search. The search will return any matching venues in that area. Follow the links to view each venue.
Alternatively,if you can’t find what you are looking for, go to the Advanced Search in the main menu. You can search under various options, including Location, Conference & Meeting Facilities, Catering & Leisure Facilities, Bedrooms & Bedroom Facilities and Price, Chain/Group. Simply select the search criteria you wish to use from the screens accessed by the tabs across the top. You can select as many or as few criteria as you wish. You can amend your criteria at any point.
Click the Update Count button at the bottom-right of the screen to see a count of matching venues.Click the View Results button to view the matching venues in the results list.
Use the Clear All button to clear all of your search criteria. Or use Clear This Screen to clear the selected criteria on the current screen.
How do I find a conference bureau?
If you need inspiration or advice on where to hold your conference or event, simply select the Destinations Channel from the menu on the home page. You can click on the links to view destination information provided by the local conference bureau, or if you know what you're looking for, use the Search for a Destination option at the top of the page and search by Town, County, Region or Conference Bureau.
Who should I contact if I'm having problems finding a venue?
If you are having problems finding a venue to suit your meeting or conference needs, you can ask our venue finding team.
Our venue finding team can find a venue for your meeting or event at the best price to suit your needs. This service is FREE and our team promise you a quick response. Either call 0845 300 5454 or choose the venue finding service option from the menu on the home page, complete the enquiry form and someone will get back to you.
How do I register for a hard copy of blue&green?
If you require hard copies of blue&green, you can register online and it’s completely free!
The blue&green book is in such demand we can only send copies to individuals who are involved in arranging venues for events, and who specifically request it by registering. You can do this by completing the form on venuefinder.com by going to the home page and clicking on request blue&green in the green horizontal links bar running across the top of the site.
How do I get a listing on venuefinder.com?
If you would like a free listing on venuefinder.com click on advertiser zone from the green horizontal bar at the top of the site and choose one of the 4 options within the new entries box . Fill in the online form and click the submit button to send your details direct to the venuefinder.com / blue&green team. Your will then receive an email back from us with your unique user name and password allowing you to complete your entry on venuefinder.com. Your details will then be validated and uploaded to venuefinder.com.
How do I update my listing?
If the details on your listing have changed and you would like to update your information, please click on the advertiser zone link on the green horizontal bar at the top of the site and insert your username and password within the existing entries box. If you do not have these details use the request login details link. Your details will then be verified by our team and will appear online within 24 hours. If you wish to update any images please email these to firstname.lastname@example.org
How do I put a special offer, press release or testimonial on for my venue?
If you’re a paid advertiser and would like to list special offers, press releases and testimonials for your venue on venuefinder.com, please click on the advertiser zone link on the green horizontal bar at the top of the site and insert your username and password within the existing entries box. From the advertiser menu choose one of the options and follow the on screen instructions.
Our venuefinder.com / blue&green team send out regular monthly emails to all venues who can add special offers, reminding them to update or add any.
How do I advertise on the site?
For information on advertising in venuefinder.com / blue&green click on advertiser zone from the menu on the home page or call our sales team on 020 7955 3878
I have booked a virtual tour, what happens next?
If you have booked a virtual tour with us, our photographer will be in touch with you directly.
For a list of frequently asked questions, click here.
I’ve forgotten my user name and/or password - what should I do?
If you’ve forgotten your username and/or password to log onto venuefinder, then simply click here or go to the Log In area on the menu on the home page and click on Click here if you’ve forgotten your password. Enter your email address or username and you will be sent an email with a reminder.
Alternatively, if you do not know your email address or username, click on the contact us link below this area.
How are Cookies used on venuefinder.com?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the web site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
- enable the signing in process to operate after you have registered with us;
- enable us to estimate and report on our total audience size & traffic;
- conduct research to improve our content and services.
What are your Terms & Conditions?
As an advertiser how can I access my back office information?
As an advertiser you will benefit from our back office functionalities to help make your venue stand out, including the ability to:
• edit your entry online
• view personal web statistics
• submit press releases
• upload special offers and news items (gold & silver advertisers only)
• upload testimonials to your profile page
To access the back office please follow these simple steps:
1) On the venuefinder.com home page select the ‘advertiser zone’ option on the green toolbar
2) Enter your Venue ID and Password in the box provided
3) Choose from one of the options listed
4) Please log-off once you have finished updating your profile
Please contact our team on 020 7955 3878 if you have any questions or need your username and password.
Please note the Venue ID and Password are separate to your individual log in details.
Edit Your Entry/Add Customer Testimonials
This allows all listings to submit amendments to their profile.
Advertisers can also add up to 5 testimonials from clients which will be displayed on their profile page.
For security reasons you will also be prompted for a contact name, number and e-mail before submitting the details to us.
Add/Edit Your Press Release
This allows advertising venues to submit Press Releases to venuefinder.com
Update Special Offers
This allows advertising venues with Silver or Gold Packages to list any Special Offers at the venue and smaller news stories.
Your Web Stats
This allows all venues to view their web stats.
The default setting is the current month; however you can choose the type of stat and period with the Statistics Options on the left.
The top option selects Profile Views, clicks to the venues website, e-mails sent through venuefinder to the venue and search visibility (number of times returned in the search results).
Underneath this is the period tab which allows you to select the time period for the stats
There is also a tab at the bottom called ‘Who has viewed my page’. The data for this only started going live on the 7th December 2009. This section allows you to see which companies have viewed the venue profile. This will be different to profile views as users of the site do have the option to remain anonymous, individual users are also Data Protected.
venuefinder is ABC audited - what does this mean?
Venuefinder.com / blue&green is an ABC audited product. Our circulation and traffic data has been independently verified by the Audit Bureau. What this means to our advertisers is that we can confirm and demonstrate exactly who our users are and that our figures are credible. The ABC logo is recognised throughout the industry as a mark of integrity.
Venuefinder.com continues to be a valuable source of information to event organisers and this is evident through our latest ABC audit. Our monthly unique users have increased by 23% (January 2010 – January 2011) and our page impressions have grown by 14% (January 2010 – January 2011).
Tell me more about venuefinder.com Express Meetings
How does the Express Meetings service work?
The venuefinding service is free service to you, as an agency we are paid a commission by your chosen venue once your event is contracted and has taken place
Do I have to choose the venue?
We would request that you pick a venue for us to approach, however if you do not know of any then we will find the perfect venue for your requirements and budget
How long will the process take?
We aim to have provided you with a full proposal of a venue with costs within 2 hours of receiving the enquiry
What happens if I don’t like the venue offered or location?
Our team will contact you when the proposal is ready and talk you through the venue. Should you decide you’re not happy with the venue then your enquiry will be moved to the normal venue finding process and we will then provide 3 suitable venues within a timeline agreed between both parties
Are there any hidden costs?
There are no costs incurred by you for the venue finding service, once the venue is confirmed the venue will require payment details from you for your conference booking, all we ask if that the booking is fair and honest.
Will I lose my contact with the hotel?
Not at all, we will purely do the initial booking and confirm the space. Once the booking is confirmed the venue will be in contact with you to arrange the final details and contract for your event
Can you help with the contracts?
Yes we can help with checking the contracts and making sure that the terms and conditions are all in line with your event. We are not legal experts, however we do deal with many events and understand event contracts and cancellation charges.
Venuefinder.com Express Meetings Terms and Conditions apply:
• You must have an exact date required for your meeting
* The enquiry must be genuine and be taking place (e.g. not a price comparison exercise)
* Should you not be happy with the venue or your requirements change your booking will be transferred to the normal venue finding process and a date will be agreed to have 3 venues proposed.
* There are no minimum or maximum numbers for your delegates
* This is a free venue finding service and no cost will be incurred by you.
* If your preferred venue is not available we will source a similar alternative venue