Site Help & Frequently Asked Questions


1.  How can I contact the team?

You can contact the venuefinder team via email on

2.  Do I have to subscribe to use

No, but anyone that uses has to register first but it is FREE, quick and simple to do.

Simply click on the Log in option at the far right of the top green tool bar. Then click on Click here to register at the bottom of the box which will take you through to a registration page which you will need to complete. Once completed, you will be sent a confirmation email with your username and password. You will then be able to start searching on

3.  How do I search for a venue?

If you know exactly what you are looking for, use the quick venue search on the home page, you can search by name, town, county, capacity and venue style. For example, if you are looking for venues in London, enter "London" into the town search box and click search. The search will return any matching venues in that area. Follow the links to view each venue.

Alternatively,if you can’t find what you are looking for, go to the Advanced Search in the main menu. You can search under various options, including Location, Conference & Meeting Facilities, Catering & Leisure Facilities, Bedrooms & Bedroom Facilities and Price, Chain/Group. Simply select the search criteria you wish to use from the screens accessed by the tabs across the top. You can select as many or as few criteria as you wish. You can amend your criteria at any point.

Click the Update Count button at the bottom-right of the screen to see a count of matching venues.Click the View Results button to view the matching venues in the results list.

Use the Clear All button to clear all of your search criteria. Or use Clear This Screen to clear the selected criteria on the current screen.

4.  Who should I contact if I'm having problems finding a venue?

If you are having problems finding a venue to suit your meeting or conference needs, you can ask our venuefinder concierge team.

Our venuefinder concierge team can find a venue for your meeting or event at the best price to suit your needs. This service is FREE and our team promise you a quick response. Click the venue finding service option from the menu on the home page, complete the enquiry form and someone will get back to you.

5.  How do I get a listing on

If you would like a free listing on click on advertiser zone from the green horizontal bar at the top of the site and choose one of the 4 options within the new entries box . Fill in the online form and click the submit button to send your details direct to the / blue&green team. Your will then receive an email back from us with your unique user name and password allowing you to complete your entry on Your details will then be validated and uploaded to
6.  How do I update my listing?

If the details on your listing have changed and you would like to update your information, please click on the advertiser zone link on the horizontal bar at the top of the site and insert your username and password within the existing entries box. If you do not have these details use the request login details link. Your details will then be verified by our team and will appear online within 24 hours. If you wish to update any images please email these to
7.  How do I put a special offer, press release or testimonial on for my venue?

If you’re a paid advertiser and would like to list special offers, press releases and testimonials for your venue on, please click on the advertiser zone link on the horizontal bar at the top of the site and insert your username and password within the existing entries box. From the advertiser menu choose one of the options and follow the on screen instructions.
8.  How do I advertise on the site?

For information on advertising in click on advertiser zone from the menu on the home page or call our sales team on 0203 011 3101

9.  I have booked a virtual tour, what happens next?

If you have booked a virtual tour with us, our photographer Paul Shersby will be in touch with you directly.

10.  I’ve forgotten my user name and/or password - what should I do?

If you’ve forgotten your username and/or password to log onto venuefinder, then simply click here or go to the Log In area on the menu on the home page and click on Click here if you’ve forgotten your password. Enter your email address or username and you will be sent an email with a reminder.

Alternatively, if you do not know your email address or username, click on the contact us link below this area.

11.  How are Cookies used on

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting the website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.

This website, and other Assemble Media Group websites to which it is linked, may use cookies to:

enable the signing in process to operate after you have registered with us;
enable us to estimate and report on our total audience size & traffic;
conduct research to improve our content and services.

By going to the “Help” section of the menu of your browser you should be able to configure your browser preferences to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject the use of cookies please note that the efficient operation of this site may be affected.

Other websites linked from this site may take a different approach to the use of cookies and you should check what that approach is with those who operate those sites. Assemble Media Group take no responsibility or liability for the practices undertaken by sites linked to this website.

12.  What are your Terms & Conditions?

To view our Terms & Conditions, click here
13.  As an advertiser how can I update my online profile?

As an advertiser you can update your profile to make your venue stand out, including:

• edit your entry online
• view personal web statistics
• submit press releases
• upload special offers and news items (gold & silver advertisers only)
• upload testimonials to your profile page

To access your profile please follow these simple steps:

1) On the home page select the ‘advertiser zone’ option on the menu 

2) Enter your Venue ID and Password in the box provided

3) Choose from one of the options listed

4) Please log-off once you have finished updating your profile

Please contact our team on 0203 011 3101 if you have any questions

Please note the Venue ID and Password are separate to your individual log in details

Advertiser Benefits

Edit Your Entry/Add Customer Testimonials

This allows all listings to submit amendments to their profile.

Advertisers can also add up to 5 testimonials from clients which will be displayed on their profile page.

For security reasons you will also be prompted for a contact name, number and e-mail before submitting the details to us.

Add/Edit Your Press Release

This allows advertising venues to submit Press Releases to

Update Special Offers

This allows advertising venues with Silver or Gold members to list any Special Offers at the venue and smaller news stories.

Your Web Stats

This allows all venues to view their web stats.

The default setting is the current month; however you can choose the type of stat and period with the Statistics Options on the left.

The top option selects Profile Views, clicks to the venues website, e-mails sent through venuefinder to the venue and search visibility (number of times returned in the search results).

Underneath this is the period tab which allows you to select the time period for the stats

There is also a tab at the bottom called ‘Who has viewed my page’. The data for this started going live on the 7th December 2009. This section allows you to see which companies have viewed the venue profile. This will be different to profile views as users of the site do have the option to remain anonymous, individual users are also Data Protected.