At a lavish ceremony, local Reading-based
De Vere Wokefield Estate scooped a top award for its excellence in customer
service. The Conference Awards recognises,
celebrates and encourages achievement in the conference and events sector and now
in its 10th year, these awards represent the pinnacle of professional
achievement for event professionals.
The local team, based out of De Vere Wokefield
Estate fought off tough competition from the likes of Lords Cricket Ground,
Tobacco Dock and Friends House to win the coveted “Best Conference Venue
Customer Service.”
The judges said of
the team: “Colleagues are recognised and rewarded for their achievements and
participate in regular training and development activities. The team is
enthusiastic, motivated and well-nurtured, taking a proactive approach to
delivering exemplary customer service, putting the customer at the heart of
everything they do. While a high-quality baseline service level is firmly
adhered to, each customer is treated as an individual and the approach tailored
to their requirements.”
De Vere Wokefield
Estate has recently completed a £20m refurbishment, transforming the property
into a stylish, contemporary hotel and meeting venue. The estate covers 250
acres, with 376 bedrooms and 34 meeting spaces to accommodate up to 500 guests.
What’s more, the
estate has an 18-hole golf course designed to US PGA Standards, plus Europe’s
largest ‘rope course’ and a range of team building activities run by the
on-site team building company. The scope and scale of the venue means it
attracts and retains organisations large and small, local and from further
afield, including Lindt, Lego, Deloitte and HSBC.
Peter Sangster, Venue Director of De Vere Wokefield
Estate said: “This award is down to the hard work, focus and commitment from
the entire team at De Vere Wokefield Estate; the ones you see and the ones
behind the scenes. To win a Conference
Award you have been endorsed by an impressive panel of industry professionals who
expect nothing but the very best. Well
done to De Vere Wokefield Estate and all the other shortlisted teams – it was a
great event and we look forward to defending our title next year…”
For more information about the Conference
Awards: https://conferenceawards.co.uk/winners-2019/