Industry News

Winning ways for Wokefield… De Vere Wokefield Estate scoops top award

Published: 08 Nov 2019

At a lavish ceremony, local Reading-based De Vere Wokefield Estate scooped a top award for its excellence in customer service. The Conference Awards recognises, celebrates and encourages achievement in the conference and events sector and now in its 10th year, these awards represent the pinnacle of professional achievement for event professionals.

The local team, based out of De Vere Wokefield Estate fought off tough competition from the likes of Lords Cricket Ground, Tobacco Dock and Friends House to win the coveted “Best Conference Venue Customer Service.”

The judges said of the team: “Colleagues are recognised and rewarded for their achievements and participate in regular training and development activities. The team is enthusiastic, motivated and well-nurtured, taking a proactive approach to delivering exemplary customer service, putting the customer at the heart of everything they do. While a high-quality baseline service level is firmly adhered to, each customer is treated as an individual and the approach tailored to their requirements.”

De Vere Wokefield Estate
has recently completed a £20m refurbishment, transforming the property into a stylish, contemporary hotel and meeting venue. The estate covers 250 acres, with 376 bedrooms and 34 meeting spaces to accommodate up to 500 guests.

What’s more, the estate has an 18-hole golf course designed to US PGA Standards, plus Europe’s largest ‘rope course’ and a range of team building activities run by the on-site team building company. The scope and scale of the venue means it attracts and retains organisations large and small, local and from further afield, including Lindt, Lego, Deloitte and HSBC.

Peter Sangster, Venue Director of De Vere Wokefield Estate said: “This award is down to the hard work, focus and commitment from the entire team at De Vere Wokefield Estate; the ones you see and the ones behind the scenes.  To win a Conference Award you have been endorsed by an impressive panel of industry professionals who expect nothing but the very best.  Well done to De Vere Wokefield Estate and all the other shortlisted teams – it was a great event and we look forward to defending our title next year…

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