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Industry News

Highgate House Recognised for Outstanding Customer Service

Published: 16 May 2019

Highgate House in Northamptonshire has kicked off the year being awarded the ‘VenueVerdict Gold Standard Accreditation' by BVA BDRC for providing outstanding customer service.

The accreditation, which is based on customer feedback results from April 2018 to March 2019, is testament to the group’s ongoing dedication to providing exceptional customer service at its two venues.

BVA BDRC is an award winning international consumer insight consultancy, and their VenueVerdict survey featured around 349 participating meeting venues and hotels in the UK and Ireland. Highgate House and Woodside were amongst 59 venues that achieved the highest accreditation which is the Gold Standard.

Some of the comments which contributed to the accreditations include:

“They made people feel really special.”

“Where do you find your staff? They have been superb!”

“Staff are always really polite, helpful and professional.”

Operations Director at Highgate House, Jerry Toth, said:

“We’re delighted to have received the prestigious Gold Standard accreditation for Highgate House. As the accreditation is based on receiving excellent customer feedback, it is rewarding for our team to achieve this recognition. Customer service is so important to us and everyone works hard to ensure our guests have the best experience.”

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