On Friday 23 February 2018,
The Sunday Times awarded
Royal Lancaster London a spot in its ‘Top 100 companies to Work For’ for the third consecutive year.
The Hyde Park hotel sits alongside businesses that display the highest standards of team engagement, proving that its colleagues are truly some of the happiest in hospitality.
Royal Lancaster London has been able to retain its place in the nationwide poll for three years running, despite going through an extensive £80 million refurbishment during this time. The huge project has transformed the hotel, but brought with it many challenges on a daily basis as
Royal Lancaster London remained open throughout the renovations.
Sally Beck, General Manager, said: “
We are all thrilled to have maintained a happy team of colleagues and guests throughout the past year. Many hotels close with the pressure of an all-encompassing refurbishment. We chose to keep our doors open and throughout it all our staff are still among the happiest in hospitality. It’s an incredible feeling to see our hard work pay off”.
Internal initiatives at all levels have been key in establishing an inclusive mentality, such as a positive approach to work-life balance and a no-blame culture. An inverted hierarchy is adopted by the hotel, which features a reversal of traditional management practices and allows the company to be managed from the bottom up. This means colleagues are able to use their voice and are heard as soon as internal issues arise.
The wonderful work of the hotel’s numerous taskforces undoubtedly played a major role in helping the hotel achieve the accolade. There are wellness days and annual awards parties to reward colleagues for inspirational behaviour. The inclusive culture is demonstrated in how all team members get actively involved in making the hotel a better and happier place day after day.
Royal Lancaster London is located on the boundary of Hyde Park and recently completed its £80 million refurbishment which encompassed the lobby, all 411 guestrooms and suites, the brand new Hyde Lobby Bar and reception lobby for the Nine Kings banqueting space.