Forest Pines started 2017 on a high retaining VenueVerdict’s Gold Standard Accreditation for conferences, as parent company QHotels was named as the No.1 Large Group, the sixth consecutive year it has held onto the top spot.
Awarded by BDRC Continental - the UK’s largest independent research agency - the VenueVerdict Awards are given based on the scores given by conference customers across the year and the likelihood of them recommending a venue.
It was the third year and the eighth quarter in a row Forest Pines has held the award.
2016 was a record-breaking year for QHotels, which owns 26 hotels across the UK, with the group receiving 38 quarterly Gold Standard Accreditations, the most it has ever achieved, demonstrating the consistently high levels of service and commitment to quality that is at the heart of the group’s ethos.
Forest Pines Hotel has a wide range of fantastic conference and event options, offering complete flexibility with a focus on providing a personalised service. The hotel has 12 conference and meeting rooms, the largest of which can seat up to 370 theatre style, the hotel is perfect for small board meetings, larger product launches, training days, team building events, annual conferences and awards dinners. In addition, guests can take advantage of our Leisure Club Spa and three restaurants whilst staying at Forest Pines.
Michael Lavizani - General Manager at Forest Pines, said: “This is an outstanding result for the hotel and the group. It’s particularly meaningful because the awards come direct from our conference customers.
“At Forest Pines Hotel & Golf Resort we strive to deliver consistently excellent levels of service that go beyond client expectations and the fact that we have won the accreditation is a demonstration of that consistency. It’s also an indication of the extent to which our teams live and breathe exemplary service, every single day of the year.
”We never stop listening to our customers, and while we’re always delighted to receive these types of accolade, the teams look forward to making the services we deliver in 2017 better than ever.”
Researchers at BDRC Continental analysed over 16,000 responses throughout the year across each quarter and 360 participating hotels in the UK and Ireland.
James Bland, Director – Hotels and Hospitality at BDRC Continental, said: “Once again QHotels has demonstrated their passion for and commitment to high-quality service. The results speak for themselves, retaining the title at a group level by continuing to drive improvements at a hotel level delivers outstanding customer satisfaction and the plaudits that come with that.”