Nottingham Conference Centre has come top in an industry survey from academic venue consortium Venuemasters.
Designed to provide a benchmark of service and response levels, the survey was conducted with 89 Venuemasters members and a sample of ten hotels and conference centres in January. It saw ‘mystery buyer’ researchers contact the venues with details of an event they were planning to hold which were then rated against a checklist of actions a buyer should expect .
Venues were scored in four categories - each representing a different element of the enquiry handling process, from the initial contact to following up the enquiry. Nottingham Conference Centre scored top marks in two of the categories and were rated very highly in the rest.
The feedback enables members to measure their performance against others, to identify aspects of the venue’s enquiry handling process that have performed well or could be improved, and to help build service levels that demonstrate the professionalism the academic venue provide to potential buyers.
Jillian Miles, conference and events operations manager at Nottingham Conference Centre, commented: “We pride ourselves in the excellent level of service we offer, and it is great to have the work our team does recognised in this way. This is only the second time that we’ve been involved in the survey and we’re delighted to have come first this year, and will continue to provide our customers with the exceptional service levels they have come to expect from us.”
Venuemasters is a consortium promoting the facilities available for hire to event planners and other customers at 90 academic venues in the UK and Ireland.